We’re Here to Help You Explore Bali
Have questions about your booking, need itinerary advice, or want instant slot confirmation? Reach out to our local Bali team.
Email us
Fast-Track Assistance
For instant booking confirmations, same-day tour queries, and urgent itinerary questions, WhatsApp is our quickest channel.
Support Hours (Bali Time / WITA)
Schedule 1
Monday – Sunday (Every Day):
08:00 AM – 09:00 PM WITA (UTC+8)
Schedule 2
Emergency Dispatch:
06:00 AM – 08:00 AM WITA
Bali Operations Base
ChilloutPass Operations Network
Gianyar & Ubud Hub, Bali 80571, Indonesia
Frequently asked questions
Have more questions? Contact us.
What is the fastest way to get in touch?
WhatsApp (+62 851 3707 8182). Our Bali support team actively monitors chats daily between 08:00 and 21:00 WITA, typically responding within minutes.
What should I do if my digital QR ticket hasn’t arrived?
Digital passes are delivered to your email instantly after payment confirmation. Please check your spam folder first. If still missing, send us a quick WhatsApp message with your name, and we will resend the QR pass directly to your phone.
Can I book or confirm my activity on the same day?
Many attraction tickets (such as Waterbom Bali and beach club passes) can be booked on the same day with instant mobile QR delivery. For outdoor activities (ATV, rafting, or Batur Jeep), message us on WhatsApp to verify remaining driver and slot capacity before purchasing.
How do I arrange or confirm my hotel pickup location?
For private day tours (R01–R07), enter your hotel/villa address during checkout. Our dispatch team will confirm your driver’s name and estimated arrival time via WhatsApp the evening before your trip.
Can I request a custom group itinerary?
Yes! For friend groups, family bookings, or custom private charters (4+ travelers), email us at hello@chilloutpass.com or reach out on WhatsApp for customized group rates and vehicle arrangements.
What happens if bad weather disrupts an outdoor tour?
In case of severe weather or sea-crossing safety warnings, we will contact you immediately to reschedule your activity to another date free of charge or process a 100% full refund.