We’re Here to Help You Explore Bali

Have questions about your booking, need itinerary advice, or want instant slot confirmation? Reach out to our local Bali team.

Email us

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    Fast-Track Assistance

    For instant booking confirmations, same-day tour queries, and urgent itinerary questions, WhatsApp is our quickest channel.

    Support Hours (Bali Time / WITA)

    Schedule 1

    Monday – Sunday (Every Day):

    08:00 AM – 09:00 PM WITA (UTC+8)

    Schedule 2

    Emergency Dispatch:
    06:00 AM – 08:00 AM WITA

    Bali Operations Base

    ChilloutPass Operations Network

    Gianyar & Ubud Hub, Bali 80571, Indonesia

    Chat via WhatsApp

    Frequently asked questions

    Have more questions? Contact us.

    WhatsApp (+62 851 3707 8182). Our Bali support team actively monitors chats daily between 08:00 and 21:00 WITA, typically responding within minutes.

    Digital passes are delivered to your email instantly after payment confirmation. Please check your spam folder first. If still missing, send us a quick WhatsApp message with your name, and we will resend the QR pass directly to your phone.

    Many attraction tickets (such as Waterbom Bali and beach club passes) can be booked on the same day with instant mobile QR delivery. For outdoor activities (ATV, rafting, or Batur Jeep), message us on WhatsApp to verify remaining driver and slot capacity before purchasing.

    For private day tours (R01–R07), enter your hotel/villa address during checkout. Our dispatch team will confirm your driver’s name and estimated arrival time via WhatsApp the evening before your trip.

    Yes! For friend groups, family bookings, or custom private charters (4+ travelers), email us at hello@chilloutpass.com or reach out on WhatsApp for customized group rates and vehicle arrangements.

    In case of severe weather or sea-crossing safety warnings, we will contact you immediately to reschedule your activity to another date free of charge or process a 100% full refund.

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