Terms of Service
Last Updated: September 2026
Welcome to ChilloutPass ([https://chilloutpass.com](https://chilloutpass.com)). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “Traveler,” or “User”) and ChilloutPass Operations (“ChilloutPass,” “we,” “our,” or “us”).
By accessing our website, creating a booking, or purchasing any digital pass, admission ticket, scheduled activity, or private tour, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and our Cancellation & Refund Policy.
1. Platform Nature & Scope of Services
ChilloutPass operates as a curated digital travel experience platform specializing in Bali, Indonesia. We connect international and domestic travelers with verified local attraction venues, licensed outdoor activity operators, and registered Balinese transport drivers.
ChilloutPass is not a traditional travel agency, flight booking portal, or hotel accommodation marketplace. All products sold on ChilloutPass fall strictly under four curated categories:
- Bali Pass (Flagship Bundles): Multi-attraction and combo passes (e.g., P01, P02, P03) redeemable via a single digital pass.
- Instant Gate Tickets: Direct-entry admission e-tickets with QR/barcodes for waterparks, cultural shows, theme parks, and wildlife sanctuaries (T01–T10).
- Scheduled Activities: Time-slot outdoor experiences including ATV quad biking, river rafting, surfing lessons, and volcano treks (A01–A10).
- Private Day Tours: Structured island itineraries with dedicated private air-conditioned vehicles and English-speaking local drivers (R01–R07).
All products sold through ChilloutPass are 100% digital. We do not ship physical merchandise, paper tickets, or vouchers.
2. Bookings, Pricing, and Payments
- Currency & Accuracy: All prices are displayed transparently in Indonesian Rupiah (IDR). While approximate currency conversions (e.g., USD, AUD, EUR) may be provided on the interface for your convenience, all transactions are settled in IDR at the checkout stage.
- Transparent Pricing: ChilloutPass guarantees zero hidden booking fees or platform administration surcharges at checkout. The price shown on the final checkout page is the total amount billed.
- Payment Authorization: We accept authorized international payment methods, including credit/debit cards (Visa, Mastercard with 3D Secure verification) and Indonesian QRIS/virtual accounts, processed via certified, PCI-DSS-compliant payment processors (e.g., Xendit). You warrant that you are authorized to use the payment method provided.
- Order Confirmation: A booking is considered binding once payment is authorized and a Confirmation Order ID with digital pass access is issued to your registered email address.
3. Digital Pass & E-Ticket Usage Rules
- Mobile QR Presentation: You are solely responsible for ensuring your smartphone is sufficiently charged and capable of displaying your mobile QR ticket at venue turnstiles, check-in desks, or driver meetups. No physical paper printouts are required.
- Non-Transferability: Unless otherwise stated, passes and e-tickets are issued to the designated Lead Guest and may not be resold, copied, or modified. Venue turnstile optical readers will reject duplicate QR scans.
- Pass Activation Window:
- Multi-Day Passes (e.g., P01, P02, P03): The pass validity period (e.g., 48 or 72 consecutive hours) begins automatically upon the calendar day and time of your first scan at any participating venue, not upon purchase date.
- Timed Tickets & Scheduled Tours: E-tickets and day tour vouchers are valid exclusively for the specific date and departure slot selected during checkout.
4. Cancellations, Rescheduling, and Refunds
All cancellation and refund requests are governed strictly by our dedicated Cancellation & Refund Policy:
- 24-Hour Free Cancellation: Eligible single tickets, scheduled outdoor activities, and private day tours may be cancelled for a 100% full refund if requested at least 24 hours prior to the scheduled start or hotel pickup time.
- Unactivated Pass Refunds: Digital Bali Passes that remain 100% unscanned and unredeemed at all partner venues may be refunded within 30 days of purchase.
- Non-Refundable Situations: No refunds will be issued for:
- Any pass or ticket that has already been scanned at a turnstile or front desk.
- No-shows at designated activity basecamps or missed hotel lobby pickups.
- Cancellations requested less than 24 hours before the booked slot.
- Force Majeure & Safety Closures: If an outdoor activity or boat crossing is cancelled by the harbor master, venue operator, or lead guide due to extreme weather, volcanic alerts, or maritime safety hazards, you are entitled to a full 100% refund or a free reschedule.
5. Traveler Responsibilities & Safety
- Physical Fitness & Age Requirements: Certain adventure activities (such as ATV quad biking, river rafting, and volcano trekking) involve inherent physical exertion. Customers must review minimum age, weight, and fitness advisories on individual product pages before booking[cite: 1, 3].
- Compliance with Safety Briefings: You agree to obey all safety protocols, wear mandatory protective gear (helmets, life jackets), and follow instructions from certified guides and venue staff. Operators reserve the right to refuse service without refund to anyone under the influence of alcohol, drugs, or behaving in an unsafe manner.
- Cultural Respect: Travelers participating in temple tours (e.g., Uluwatu, Tanah Lot, Lempuyang) must adhere to local Balinese customs, including wearing proper sarong coverings (often provided on-site) and respecting ceremonial temple guidelines.
- Personal Travel Insurance: While operators carry basic local participant accident insurance as required by Indonesian tourism regulations, ChilloutPass strongly recommends that all international visitors maintain comprehensive personal travel insurance covering medical expenses, personal loss, and trip interruptions.
6. Local Operator Relationships & Limitation of Liability
- Independent Contractors: ChilloutPass curates and markets experiences, but on-site fulfillment is executed by independent, verified third-party attraction venues, certified activity instructors, and transport operators.
- Limitation of Liability: To the maximum extent permitted by applicable law in the Republic of Indonesia, ChilloutPass shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:
- Personal injury, property loss, or illness sustained during an activity or tour.
- Delays or schedule modifications caused by Bali traffic conditions, road closures, or localized weather.
- Errors or technical downtime on third-party payment gateway servers.
- In all circumstances, our maximum aggregate liability to you for any claim arising out of your booking shall not exceed the total transaction amount paid to ChilloutPass for that specific experience.
7. Intellectual Property & Acceptable Use
- All content on
[https://chilloutpass.com](https://chilloutpass.com)—including branding, trademarks, logos, original copywriting, imagery, software, and layout design—is the exclusive property of ChilloutPass Operations or its licensors and is protected by copyright laws. - You agree not to scrape, copy, modify, distribute, or reverse-engineer any portion of the platform or exploit our booking engine for unauthorized commercial gain.
8. Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof shall be resolved through amicable negotiation first, and failing that, submitted to the exclusive jurisdiction of the competent courts of Bali, Indonesia.
9. Modifications to Terms
ChilloutPass reserves the right to revise and update these Terms at any time to reflect operational, regulatory, or technical changes. Any modifications become effective immediately upon posting to this page. Your continued use of the website following the posting of updated Terms constitutes your acceptance of the changes.
10. Contact & Operational Inquiries
For legal questions, booking inquiries, or policy clarifications, contact our Bali operations team directly:
- Operating Entity: ChilloutPass Operations
- Operational Base: Gianyar & Ubud Hub, Bali 80571, Indonesia
- WhatsApp Support Desk:+62 851 3707 8182
- Email:hello@chilloutpass.com
- Support Hours: Daily from 08:00 AM – 09:00 PM WITA (Bali Time / UTC+8)